Contact Support

Knowledge Base / Tutorials / Trouble Shooting

Before contacting support, we expect users to have browsed for a solution to thier problem. Click a service below for more information.

Live Support Chat

Click Live Support Chat if you would like to talk to someone directly. If no one is available you may submit a 'Trouble Ticket' after you login.

Trouble Tickets

Trouble Tickets are a way to request a reply to a question regarding your services.
After submitting your ticket you will recive an email once the ticket is responded to by an admin.

To change your email address or contact information click 'Personal Information' after you login.

E-Mail Support support@instantmohawkserver.com

We recommend Trouble Tickets and Live Support Chat over E-Mail support.
E-Mail's are responded to in last priority over Trouble Tickets and Live Support Chat. The E-Mail address you are sending from must be the same as the address in your 'Personal Information' page after you login.



SECURITY:
We do not tolerate identity fraud. All customer requests must be verified before acted upon. You will be asked to login to your account before joining the Live Support Chat to verify your identity.